Each system supported by FreshService has a dedicated service request for when something goes wrong. This article lists those service requests.
Image: you will rarely need to use the I Need Help area
Most service areas have a specific request for when something goes wrong. Click on Request Something so you can submit the correct request.
|
Hints and tips Submitting the correct request means that you can be supported by the right people more quickly than if you go via the I Need Help form. Additionally, support teams will have the ability to analyse the requests types and potentially reduce the likelihood of you experiencing the issue again in the future. |
Correct requests for when something goes wrong
- Abacus - General query
- Business World, LCC employees - General ad hoc request
- Business World, School employees - General queries - schools
- Data Services - Generic request
- Geographical Information Systems (GIS) - Generic GIS request
- Legacy Data View - Generic request
- Mosaic - Something's not working
- Mosaic Finance - General query
- Power BI - Generic request
- Synergy - New incident or query
- SystmOne - Access issue