Navigating FreshService
Guidance and support can be sought through FreshService for Abacus, Business World (BW), Experian Mosaic, Geographical Information Systems (GIS), HeyCentric, Legacy Data Viewer, Mosaic, Power BI reports, Synergy, and SystmOne. If you want help with other IT systems (Lincs2Learn, Rio) or hardware (laptops, mobile phones, etc) you should contact your local IT team or system owner.
This article will guide you through logging in to FreshService and provides a quick overview of the different areas within the system.
Getting started...
Wed, 6 Aug, 2025 11:19 AM
Here, you will learn how to access guidance and useful information for the system you are working with.
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Mon, 4 Aug, 2025 5:51 PM
Here, you will learn how to easily access the service catalog and find the correct request so you can get assistance from the appropriate support team.
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Mon, 4 Aug, 2025 6:01 PM
This article provides direction for finding requests which require your approval, as well as approving and rejecting those requests.
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Mon, 4 Aug, 2025 5:57 PM
This article guides you through checking the status of your requests, adding notes to your requests and closing the requests when you no longer need it.
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Mon, 4 Aug, 2025 6:08 PM
Each system supported by FreshService has a dedicated service request for when something goes wrong. This article lists those service requests.
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Mon, 11 Aug, 2025 4:16 PM