Navigating FreshService
Guidance and support can be sought through FreshService for Abacus, Business World (BW), Experian Mosaic, Geographical Information Systems (GIS), HeyCentric, Legacy Data Viewer, Mosaic, Power BI reports, Synergy, and SystmOne. If you want help with other IT systems (Lincs2Learn, Rio) or hardware (laptops, mobile phones, etc) you should contact your local IT team or system owner.
In this article:
Getting started (logging in)
Overview of FreshService areas
This article will guide you through logging in to FreshService an...
Thu, 17 Sep, 2026 1:55 PM
In this article:
How to find solution articles
Solution category links
Here, you will learn how to access guidance and useful informatio...
Thu, 17 Sep, 2026 2:22 PM
In this article
Navigating the service request catalog
Finding the right service request
Thumbnails (service request choices)
Here you will ...
Thu, 17 Sep, 2026 2:22 PM
In this article:
Finding requests that require your approval
Approving or rejecting requests
This article provides direction for finding requests ...
Thu, 17 Sep, 2026 2:22 PM
In this article:
Finding your tickets
Viewing the list of tickets submitted by you
Ticket details, adding notes and closing the tickets
Th...
Thu, 17 Sep, 2026 2:22 PM
In this article:
Links to the correct request for when something goes wrong
Each system supported by FreshService has a dedicated service request for ...
Thu, 17 Sep, 2026 2:22 PM