In this article:

• Getting started (logging in)
• Overview of FreshService areas

This article will guide you through logging in to FreshService and provide a quick overview of the different areas within the system.

Getting started

Image: FreshService home page before logging in

When you click on the 'sign in' link, a sign in page will appear.

• If you are employed by Lincolnshire County Council, click on 'LCC Staff Click Here' and select your email address.
• If you are not employed by Lincolnshire County Council, add your email address and FreshService password in the named fields, and click on 'Sign in'.
• If you have not previously accessed FreshService or have not accessed it for a long time, you may need to ask your manager to request an account for you.

Overview of FreshService areas

My Tickets

In this section, you can see the status of requests you have previously submitted, and add additional notes.

• See Adding notes and checking the status of your requests

My Approvals

Requests which require your approval are listed in this section. These requests can be approved or rejected.

• See Approving and rejecting requests

I Need Help

Most systems supported through FreshService have a specific request for when things go wrong. You are advised to access the Service Catalog and submit the system-specific request because this will go directly to the relevant support desk. The correct service request for each system is listed on the When something goes wrong page.

• See When something goes wrong

Request Something

If you cannot find the information you need from within the Solutions articles, you can submit a request through the Service Catalog. The request will be received by the appropriate support desk.

• See When you need input from support teams

Browse Solutions

Most systems supported through FreshService provide guidance and useful information. This is generally your first port of call.

• See Solution articles and guidance